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Returns Policy

Fill in the Returns Form located here. Please make sure you fill in all the relevant details, particularly your order number, clearly and accurately. Your order numbers can also be found on your personal dashboard once logged in to the website.

If your item is faulty, please get in touch with Customer Services at returns@hookitproducts.co.uk explaining the defects and photographs where you can.

Establish how much it will cost to send your return at your post office. Dealers are required to cover the return cost themselves, unless the item is faulty in which case we will refund up to £10 of the postage costs.

Package your item in as safe a way as possible to ensure it gets to us in the same way you received it. All items are your responsibility until they get back to our office.

If possible, please send returns via a track delivery service to ensure your item arrives safely with us. Hookit Products cannot accept responsibility for misplaced items that aren't sent using a recorded delivery service.

Once we have received your return and accepted it, you will receive an email informing you that your request is being processed.

We will then issue a refund or credit note.

Please ensure that all your details are up-to-date as we may need to contact you regarding returns. All email communication will be through the address you used to create your HookitProducts.co.uk account.

Returns Address

Hookit Products Ltd
Soar Works
14 Knutton Rd
S5 9NU